2BWEB Tickets is the professional Help Desk ticketing system. It has a high level of personalization and will meet all of your customer support software needs.

• Multilanguage support: translate department names, priority levels, statuses and custom fields!
• Manage your customers' issues through the frontend as well as the backend
• Create custom fields for each department - custom fields can have HTML attributes, can be set as mandatory and you can personalise the validation message.
• Two types of CAPTCHA: built-in CAPTCHA with refresh button, customizable number of characters, noise level and sensitivity; reCAPTCHA integration
• Assign staff members to one or more departments, using a set of predefined permissions based on each staff member's attributes
• Staff members can have their own signatures
• By default there are three ticket priority levels: low, normal, high. You can add as many as you like.
• Sort tickets by date, last reply date, customer, priority or status
• Create tickets for your clients
• Clients can submit tickets without being registered
• Create custom searches to filter tickets based on your needs, and have the search show up everytime you login
• Automatically close redundant tickets and issue a notification to the submitter